mySOUL page keeps on loading, or I am stuck at the login page, what should I do?

Check your internet connection. You can try checking your internet speed at https://www.speedtest.net. Take note that you will only need at least 2mbps to run SOUL efficiently. If your internet connection is fine, try the next solution. Click this link( https://drive.google.com/file/d/1weCrvvyJeN-pcJZ4EO1Pi-HrG0ZtMUkg/view ) for the procedures.